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Frequently Asked Questions

Do you have a question about our collection, delivery, or service? Here you’ll find answers to the most frequently asked questions. We’re happy to help you get started with practical information about our products, resellers, and the ordering process. Can’t find your question here? Feel free to contact us—our team will be happy to assist you.

Questions and Answers

You purchased your Richmond product from one of our authorized resellers, which means you have entered into a sales contract with them. As a consumer, your legal warranty with your reseller is valid for at least 2 years. We therefore kindly ask that you always submit any service requests to your reseller. If necessary, they will contact us, the wholesaler.

We're sorry to hear that you have a complaint about one of our products. Since we are a wholesaler, we ask that you file your complaint with the reseller from whom you made the purchase. If the reseller has any questions, they can contact us.

In order to provide you with the best possible solution, we ask that you provide the following information to the reseller:

  • A clear description of the complaint;
  • Order number;
  • Clear photos of the problem, preferably as detailed as possible.

Furniture maintenance is necessary to keep your furniture looking its best for as long as possible. This depends on the materials used in your Richmond furniture. Under the “Product Information” section, you can find the care instructions and download our material sheets.

On our website , you website a “store locator.” If you enter your address or ZIP code here, we’ll show you a list of all resellers in your area. Our resellers are divided into three different categories: Gold, Silver, and OnlineOnly. 


A Silver reseller offers a wide range of products from the Richmond collection. Want even more choices? Gold resellers offer the largest selection of Richmond products. 
Finally, there are also OnlineOnly . They sell Richmond products exclusively online.

Would you rather see the extensive Richmond Interiors for yourself? At our Experience Center Heerhugowaard, virtually all of our collections are on display for you.

Thank you for your interest in the Richmond collection! If you have any questions, please contact one of our resellers. They can assist you with any questions you may have about products and prices.

Thank you for your interest in the Richmond collection! For a quote, please contact one of our resellers.

Richmond Logo
Echo 1, 1704 EG Heerhugowaard

Netherlands
info@richmondinteriors.nl

Experience Center

Mon through Sat:
10:00 a.m. – 4:30 p.m.
WhatsApp:
+31-6-34604552

Office/warehouse

Mon through Fri:
8:00 a.m. – 4:30 p.m.
Phone:
+31-226-451635

Links

Terms and Conditions Privacy Policy Cookie Policy Disclaimer

Experience Center
Mon through Sat:
10:00 a.m. – 4:30 p.m.
WhatsApp:
+31-6-34604552
Office
Mon through Fri:
8:00 a.m. – 4:30 p.m.
Phone:
+31-226-451635

Terms and Conditions Privacy Policy Cookie Policy Disclaimer
Richmond Logo
Echo 1, 1704 EG Heerhugowaard

Netherlands
info@richmondinteriors.nl
© 2026 Richmond Interiors .V.
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