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Frequently Asked Questions

Do you have a question about our collection, delivery, or service? Here you'll find answers to the most frequently asked questions. We're happy to help you get started with practical information about our products, resellers, and the ordering process. Can't find your question here? Feel free to contact us—our team will be happy to assist you.

Consumers

No, that’s not possible. Richmond Interiors is an interior design brand that sells exclusively through resellers. They offer our collection in their stores or online shops. You can find a reseller near you under “Retailers.” They’ll be happy to assist you with advice, pricing, and your order.

Go to our store locator and enter your address or ZIP code. You’ll then see a list of all resellers in your area, including their address and website. For each reseller , it indicates whether it is a Gold, Silver, or OnlineOnly reseller . Gold resellers carry the largest selection, so if you want to see as much as possible in person, that’s a good place to start. Want to view virtually the entire collection? You can do that at our Experience Center in Heerhugowaard.

On our retail locations page, you’ll find the official retail locations for Richmond Interiors. If a store or online shop isn’t listed there, it may still be an official reseller, as not all of our resellers are shown on the map. Not sure? Please contact us at info@richmondinteriors.nl, and we’ll be happy to check it for you.

Even if the store locator does not reseller in your country, there are often options available. Some of our resellers also ship internationally. Please email info@richmondinteriors.nl with your location and the product you’re looking for. We’ll then see which reseller can ship to your country and put you in touch with them.

Since we are an interior design brand, we do not list retail prices on our web website . Would you like to know how much a product costs? Please contact a reseller near you or check the online store of one of our resellers.

For questions about products, prices, availability, and delivery times, please contact our resellers. They know the collection well and can offer you personalized advice. Would you like to learn more about materials and care? Then check out product information.

Does an item not meet your expectations? If so, please contact the reseller from whom you purchased the item. They are your point of contact and will be happy to work with you to find a suitable solution. To help them assist you as best as possible, please send the reseller: 

  • your order number; 
  • a clear description of the problem; 
  • clear photos or videos that clearly show the problem. 

You purchased your Richmond furniture from one of our resellers. This means you have a sales contract with the reseller and that your warranty is also handled through the reseller . The duration of the warranty depends on the laws of the country where you purchased the furniture. Your reseller can tell you exactly what applies to your purchase.

Proper maintenance ensures that your furniture stays beautiful for a long time. How you do that depends on the material: wood, marble, velvet, fabric, and metal all require different care. On our page product information , you’ll find maintenance instructions for each material and can view the material sheets. These explain exactly what you should and shouldn’t do.

This is possible for part of our collection. Products tagged as "Customized" can be ordered in a variety of fabrics so they match your interior perfectly. Ask your reseller about the options for the product you have in mind. 

Custom sizes are available upon request for orders of 25 units or more per product. Are you planning a larger project, such as a hotel or restaurant? In that case, there are many more options available, ranging from different sizes and colors to the use of your own fabric. Please contact our project team. 

Delivery times vary by product. We can quickly ship products that are in stock to you reseller . Products that are made especially for you, such as custom seating furniture, have a longer delivery time. When your order is delivered to you, your reseller. They can tell you exactly when to expect your order and will keep you updated.

Your purchase contract is with the reseller from whom you purchased the item, so you must also return it through the reseller. Check the terms and conditions of your reseller or contact them to ask about your options. 

Reseller

Would you like to sell the Richmond collection in your store, online store, or as an interior design professional? If so, please fill out the application form . In it, we’ll ask for information about your business, such as your VAT number, address details, and your web website , or store. Once approved, we’ll create your account and grant you access to MyRichmond, our portal for resellers. Please note: we supply exclusively to businesses and interior design professionals. Are you a private individual? Then you can purchase our furniture through one of our resellers.

Our resellers are divided into four categories based on the portion of the collection they carry and the way they sell. 
 

  • Gold resellers offer the largest selection from the Richmond collection, with a spacious showroom where you can view many products in person. 
  • Silver resellers carry a wide range of the collection, but a smaller selection than Gold. 
  • Bronze resellers are official Richmond resellers who (currently) carry a smaller selection of the collection, such as new resellers or interior design professionals like architects and interior designers. They are not listed on our store locator. 
  • OnlineOnly Resellers sell Richmond exclusively through their online stores and do not have a brick-and-mortar store. 

As a reseller, log in to MyRichmond.shop, our portal for resellers. There, you can: 

  • View the entire collection with your wholesale prices; 
  • view your delivery terms; 
  • view current inventory; 
  • Order now; 
  • Export price lists to Excel, for example, for your own records or online store. 

Yes. After a one-time setup, inventory and prices are automatically updated in your online store, so you don’t have to do this manually. You choose which Richmond products to include in your online store, and whether they appear online immediately or first as drafts. You can set this up yourself or have your web developer do it for you. There are two ways to do this:

  • Through our own API. This is a direct connection between your online store and our system. You or your web developer sets up the integration based on our documentation. This allows you to decide exactly which product data to use and how it is displayed in your online store. Inventory and prices are then updated automatically.
  • Through Droppery. This is a ready-to-use platform that handles the integration for you. You don’t have to build anything yourself: you connect your online store to Droppery, select which Richmond products you want to sell there, and add them to your online store with just a few clicks. After that, inventory and prices are updated automatically. Droppery works with virtually any online store system and is also handy if you sell multiple brands. This is the easiest option if you don’t have your own web developer.

Not sure which option is right for you? Contact marketing@richmondinteriors.nl, and we'll help you figure it out.

You have two sources for this: 
 

  • MyRichmond: Here you can find all products, prices, and inventory, and export your price lists to Excel. 
  • The product CSV: a file containing all product data (descriptions, dimensions, materials, images) that is updated daily. You can import this file into your own online store. 

Request the product CSV from your account manager or via marketing@richmondinteriors.nl. 

We will ship your order as soon as all conditions are met: all items are in stock, and any pro forma has been paid, and the order falls within your credit limit. After that, the order will be processed on one of our regular picking days . In MyRichmond , you can see the current stock status and expected delivery date for each item, so you can keep your customer well informed. 

In some cases, dropshipping is possible. In that case, we’ll ship the order directly to your customer. The terms and costs vary by country and by reseller. You can find the details that apply to you in your MyRichmond account under “Shipping.” Please note that there are always additional costs associated with dropshipping. 

Please note: Even with dropshipping, you remain the point of contact for your customer. Questions about delivery, returns, complaints, warranties, and other information always go through you as the reseller—never directly through Richmond Interiors. 

Is your customer experiencing a problem with a Richmond product, such as damage, a defect, or a missing part? First, assess for yourself whether the report is valid. If so, we’d be happy to work with you to find a solution. Please send us the following information: 

  • the order number you used to order the product from us; 
  • a clear description of the problem; 
  • clear, detailed photos or videos in which the problem is clearly visible. 

You enter into the sales contract with the consumer, so you are also the point of contact for warranty issues. The duration of the warranty depends on the laws of the country where you sell the product and on what the consumer can reasonably expect from the product. 

Products

We work with high-quality materials such as solid wood, marble, velvet, fabric, metal, and glass. Each material has its own properties and requires different care. On the page product information , you’ll find explanations, care instructions, and downloadable material sheets.

All of our catalogs are available on the Catalogs page. You can browse them online or download them as PDFs. That way, you’ll always have the complete collection at your fingertips, even when you’re visiting a reseller .

Yes. On SketchUp's 3D Warehouse you’ll find 3D models of many of our products. New products will be added there later, so not every model is available right away. This is useful for interior designers and architects who want to incorporate our furniture into a design or visualization.

Yes, we have a separate outdoor collection featuring lounge sofas, garden tables, garden chairs, daybeds , and accessories made specifically for outdoor use. The rest of our collection is designed for indoor use.

Products tagged "In our Experience Center" are physically located in our Experience Center (showroom) in Heerhugowaard. You can see and feel them in person there before purchasing them through a reseller . View the overview of all products in our “ Experience Center.”

Yes. Through our in-house production, we create custom seating for your project, such as through our Customized collection. This includes sofas and chairs in specific sizes, fabrics, or finishes that complement the room’s design. Custom orders are available for a minimum of 25 units per product. Your sales representative or our project manager would be happy to discuss the possibilities for your project with you.

Showroom

Our " showroom " (Experience Center) is located at Echo 1, 1704 EG Heerhugowaard. We welcome you Monday through Saturday, from 10:00 a.m. to 4:30 p.m. You’re welcome to drop by during business hours; no appointment is necessary. Nearly all of our collections are on display here, so you can see the furniture in person. View the directions on Google Maps.

You’re welcome to drop by during business hours—no appointment is necessary. Would you like personalized advice, or do you have specific requests for your visit? Please let us know by emailing info@richmondinteriors.nl or calling +31 226 451 635.

No. Our showroom (Experience Center) is intended to provide inspiration and advice, not for sales. Have you seen something you’d like to order? If so, we’d be happy to refer you to a reseller near you.

Yes, everyone is welcome: consumers, resellers, stylists, interior designers, and project designers. Whether you’re looking for inspiration for your own home or preparing for a project, you can take your time browsing virtually the entire collection here.

Yes, we’d love that. You’re more than welcome to stop by with your client to see the collection in person. Do you have any specific requests for the visit? Please let us know in advance by emailing info@richmondinteriors.nl or calling +31 226 451 635.

Yes, you can park for free on our property, right in front of the door. Charging stations are also available for electric cars.

Projects

Our project department works with architects, interior designers, and project designers, as well as hotels, restaurants, cafés, offices, and other commercial spaces. We collaborate with you from the initial sketch through to completion. We offer products from our standard collection, but custom solutions are also available, such as different fabrics, colors, or non-standard sizes.

Among other things, we have designed hotels, restaurants, offices, and private villas, both in the Netherlands and abroad. On our projects page , you’ll find examples with photos to give you an idea of what’s possible.

Yes. Through our in-house production, we create custom seating furniture for your project, for example through our Bespoke Seating Collection. This includes sofas and chairs in specific sizes, fabrics, or finishes that complement the room’s design. Customization is available for orders of a certain quantity; for non-standard sizes, the minimum order is 25 units per product. Your representative will be happy to discuss the possibilities for your project with you.

Yes. With custom-made furniture, you choose the colors, fabrics, and finishes yourself, so that the furniture complements your interior design. Your sales representative or our project manager will advise you on the options and on materials that are suitable for your specific application, such as heavy-duty use in the hospitality industry.

That depends on the project and its scope. In many cases, we can provide support through mood boards, layouts in our showroom , or 3D visualizations. Discuss your needs with your representative or with our project manager, Dean Tiggeler, and we’ll work together to see what we can do for your project.

That varies by project and depends on the scope and level of customization. For custom orders, there is a minimum order quantity of 25 units per product. For your project, please contact your sales representative or our project manager, Dean Tiggeler. They will discuss with you what is feasible in terms of quantities and scheduling.

Our project manager, Dean Tiggeler, will be your dedicated point of contact from the initial consultation through to project completion. He will work closely with your representative throughout the process. Please contact him via the contact form or email him directly at d.tiggeler@richmondinteriors.nl.

Richmond Logo
Echo 1, 1704 EG Heerhugowaard
Netherlands
View on Google Maps
info@richmondinteriors.nl

Experience Center

Mon through Sat:
10:00 a.m. – 4:30 p.m.

Office/warehouse

Mon through Fri:
8:00 a.m. – 4:30 p.m.
Phone:
+31-226-451635

Links

Contact FAQ Terms and Conditions Privacy Policy Cookie Policy Disclaimer

Experience Center
Mon through Sat:
10:00 a.m. – 4:30 p.m.
Office
Mon through Fri:
8:00 a.m. – 4:30 p.m.
Phone:
+31-226-451635

Contact FAQ Terms and Conditions Privacy Policy Cookie Policy Disclaimer
Richmond Logo
Echo 1, 1704 EG Heerhugowaard
Netherlands
View on Google Maps
info@richmondinteriors.nl
© 2026 Richmond Interiors B.V.
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